Baker on the Bay – Terms & Conditions

Last updated: 13 October 2025

1. About Us

Baker on the Bay is a small home-based microbakery operating from Anglesey, Wales. We produce and sell baked goods such as breads and pastries.

Business name: Baker on the Bay
Address: Nicholas Croft, Bull Bay, Anglesey, LL68 9SW, United Kingdom
Contact email: alec.ansons@gmail.com
Website: www.bakeronthebay.co.uk
Facebook: Baker on the Bay
Instagram: baker_onthebay

We are registered with the Environmental Health Officer (EHO) and have a 5-star rating. We follow UK food hygiene regulations.

2. Ordering

Orders can be placed via our website hosted on Hostinger or directly at our local pop-up/collection point. All orders are subject to availability and confirmation.

Once an order is placed, you will receive confirmation by email. We reserve the right to refuse or cancel any order if necessary (for example, due to ingredient shortages, unexpected closures, or safety reasons).

3. Payment

We accept secure payments online through Stripe and in person via SumUp POS. Prices are shown in GBP (£) and include all applicable taxes.

Payment must be completed before collection or delivery is confirmed.

4. Collection & Delivery

Orders are for local collection from our Anglesey location unless otherwise arranged.

Collection times will be confirmed when ordering. Please collect promptly within the agreed time window to ensure product freshness.

Delays: If you are running late, please contact us as soon as possible. We will try to accommodate short delays where we can, but cannot guarantee availability outside the collection window.

Failure to Collect: Orders not collected by the end of the collection period will be considered forfeited. As all products are freshly baked and perishable, no refunds or replacements will be issued for uncollected orders.

Food Quality & Safety: Once collected, responsibility for the safe handling and storage of your items passes to you. We cannot accept liability for any deterioration after collection.

We really appreciate your understanding — everything is baked to order, so we want you to enjoy it at its freshest!

5. Allergens & Ingredients

All our products have an ingredient list which highlight allergens in Bold.

All our baked goods are prepared in a domestic kitchen that handles the following allergens:
- Cereals containing gluten (wheat, rye, barley, oats, spelt, kamut)
- Crustaceans (e.g., crab, lobster, shrimp)
- Eggs
- Fish
- Peanuts
- Soybeans
- Milk
- Nuts (almonds, hazelnuts, walnuts, cashews, pecans, Brazil nuts, pistachios, macadamias)
- Celery
- Mustard
- Sesame seeds
- Sulphur dioxide and sulphites (≥10 mg/kg or 10 mg/L)
- Lupin
- Molluscs (e.g., clams, mussels, oysters, squid)

We take care to avoid cross-contamination but cannot guarantee allergen-free products. Full ingredient and allergen information is available on request.

6. Refunds & Cancellations

Due to the perishable nature of our products, we generally cannot offer refunds once items have been collected or delivered.

If you need to cancel an order, please contact us at least 48 hours before your collection time for a full refund.

If you receive a product that is incorrect or not up to standard, please contact us immediately through our website. Refunds will only be considered if the product is returned. We will assess each issue fairly and offer a suitable solution (refund or replacement where appropriate).

7. Liability

We are not liable for any indirect loss or damage once goods have left our premises or been collected.

All products are made and stored in accordance with UK food safety standards.

8. Intellectual Property

All text, images, and branding on our website and social pages belong to Baker on the Bay and may not be reproduced without permission.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

10. Cookies

Our website uses cookies to improve user experience, help with website functionality, and analyse website traffic. Cookies may include:
- Necessary cookies – for order forms, logins, and secure payments
- Performance cookies – to monitor website usage and improve services
- Functional cookies – to remember preferences or form details

You can manage or disable cookies through your browser settings, but some features of the website may not work if cookies are disabled.